Cable, Internet being restored in Hays County after flooding

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Aftermath from the Blanco River flood in Wimberley (Jay Janner photo/American-Statesman)
Aftermath from the Blanco River flood in Wimberley (Jay Janner photo/American-Statesman)

Aftermath from the Blanco River flood in Wimberley (Jay Janner photo/American-Statesman)

Weekend storms that hit Hays County left many residents without cable TV, Internet and phone service.

Flooding impacted equipment used by Time Warner Cable and San Marcos-based Grande Communications, the companies said.

Monday, crews continued working to get things back to normal.

Grande, in particular, was hit hard. Two buildings at its San Marcos headquarters were flooded with about three feet of water, forcing customer care and technical support workers to relocate to facilities in Austin.

The company’s San Marcos retail location is temporarily closed.

“Every Grande executive has been standing at post since the moment of the flood,” Grande vice president Matt Rohre said. “The first priority has been the safety of employees, customers and the community in general, as well as the continuity of Grande services in all markets. Continued severe weather may slow some progress since the safety of employees and customers are a priority while we implement repairs.”

Rohre said about 99 percent of the company’s customers had already had their service restored by late Monday afternoon. The remaining outages are primarily commercial, he said, or related to a fiber cable across the Blanco River that must be replaced. That cable primarily serves the Buda area.

“Grande’s network remains in great shape,” Rohre said. “The flood waters at headquarters had little impact on the network itself. Rather some key equipment related to delivering services over the network received water damage. The vast majority of Grande customers continued to receive uninterrupted services throughout this event.”

Time Warner Cable said most of its outages in the San Marcos area were the result of a cable damaged by the weather. Crews had to wait for water to subside before the cable could be fixed.

“We appreciate our customers’ patience as we make these repairs as quickly and safely as possible,” spokeswoman Melissa Sorola said.


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